A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale.
While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We’ve all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions.
That’s because brands have focused on company centric business strategies, processes and technology.
However, simply put: No customers, no business. What if, by transforming the old company-centric way of doing business and putting customers and employees front and center, businesses could succeed faster than ever before and not at the expense of their most important assets—the very people who make it possible to be in business?
Winner Business: Communications/Public Relations 2022 Best Book Awards
A radical approach to political discourse!
Facilitating a More Perfect Union addresses the discourse and division seizing the current political landscape. The ideal resource for politicians, social change agents, and impassioned citizens who believe that politics should be aspirational, and that politicians should speak to our highest ideals.
This useful guidebook presents new, leading-edge ideas, strategies and solutions based on advanced social psychological concepts. When these are applied to political discourse, leaders can be inspirational and educational, not divisive and disparaging
Empower you to take action, even during times when it’s hard to realize that can is still in your vocabulary. (Trust me, it never left.)
Uncover how the greatest power that you have isn’t perfected in a gym . . . it is built from within. There is power in choice—more power than you know.
Give you permission to focus on accomplishing the right things, despite the circumstances.
Imagine what living with a can-do mindset can do for you. Denise knows the possibilities that await. She lives this and helps others live it, too.
Refreshing, Timeless Lessons for Those Who Care to Lead
In the international bestselling book Learning to Lead, Leading to Learn, leadership coach Katie Anderson and Toyota leader Isao Yoshino bring you a remarkable book about what it means to learn, to lead, and to care. Created through years of collaboration, this book offers their shared reflections on leadership and learning, providing readers an inspirational experience that defies generational and cultural divides.
“The only secret to Toyota is its attitude towards learning.” -- Isao Yoshino
With a career that spanned nearly four decades at Toyota Motor Corporation, Isao Yoshino’s stories help us understand how Toyota intentionally developed the culture of excellence for which it is renowned today, and how one person learned to lead so that he could lead to learn. Katie Anderson weaves together these heartwarming stories of personal discovery, and offers her own unique perspective on them, with the intention of helping you learn to lead and lead to learn.
Finalist Business: Communications/Public Relations 2022 Best Book Awards
No amount of good publicity can save you from a bad reputation.
Visibility does not equal credibility, and "doing more PR" will not solve the problem. But the solution is closer than you think (spoiler alert - it's you!). Award-winning public relations strategist Glynnis Woolridge reveals how to see beyond surface issues and dig deeply to inspect the condition of your character, the foundation on which your reputation - and everything else - rests.
PR Proverbs: Your Launch Pad for an Exceptional Personal and Professional Reputation shows you how to repair and refine your reputation so you can soar.
In this book, General Atlantic’s Operating Partner Anish Batlaw and veteran business advisor and New York Times bestselling author Ram Charan, show you how to build and incentivize management teams that can multiply enterprise value several times over in 4-5 years.
No matter how high your company’s growth goal is, you’ll get from here to there by learning from this book’s riveting narrative of the high-stakes personnel decisions and bold actions taken by CEOs, investors, and boards who grew six real—and world-class—companies, ranging from ecommerce startups to major corporations like Johnson & Johnson. Told from both authors’ firsthand vantage point inside each company, and from Batlaw’s active role in shaping their outcomes, TALENT offers a rare inside look at how shareholder value is created when CEOs move with speed and accuracy to get the right leadership teams in place.
Is your once-thriving organization stuck? Is your team on life support, unable to deliver on its potential? Is your initiative or campaign limping along instead of sprinting ahead? Lisa Gable, turnaround mastermind, offers a clear-headed, straightforward method for getting you back on track.
For more than 30 years, Lisa Gable has been called to turnaround failing organizations—businesses, teams, nonprofits, political campaigns, and government projects—and solve seemingly intractable problems. From Silicon Valley to Washington DC, she’s seen it all. Over time, she’s learned the key to course-correct when things go South is applying the discipline of process engineering—carefully reevaluating everything your organization does and how it does it—with diplomacy and humanity, taking care of relationships and forging strong partnerships.
Finalist Business: Communications/Public Relations 2022 Best Book Awards
Professional communication has become more complex than ever as, with the rise of remote working and the increasing prominence of social media, we frequently find ourselves muted – when we can't find the opportunities to speak up or our ideas aren't getting the credit they deserve. In Unmuted, Heather Hansen draws upon her years of experience as a communication specialist and consultant to illustrate how you can overcome these obstacles and make your voice heard.
Building upon research from business psychology, cultural studies and linguistics, Unmuted is the essential guide to professional communication. Through the unique 'Unmuted' framework, it provides practical strategies that will bring confidence and clarity to every aspect of your career, from writing perfectly worded emails to delivering powerful presentations.
Finalist Business: Communications/Public Relations 2022 Best Book Awards
The world has a deep need for true leaders who are mature and move beyond their ego to get to the heart of the matter. The leaders of the future will be those who lead by example with emotional depth, character, candor, and humor; those who speak with intelligence and heart, compassion, and courage.
In UpLevel Your Communication, author Dr. Miluna Fausch helps executives and leaders learn to speak in a voice that is clear, charismatic, courteous, compassionate, courageous, and inclusive.
